Medical Tourism CRM increases patient satisfaction by making it easier to understand patients’ needs and provide personalised service. Especially for patients from different countries, providing an experience in accordance with language, culture and legal requirements can be managed more effectively with Medical Tourism CRM systems. In addition, operational processes such as follow-up of treatment processes, appointment planning and communication become more efficient thanks to Medical Tourism CRM. This increases patient loyalty and allows healthcare organisations to optimise their workflows.
Features of Medical Tourism CRM software:
Patient Management: Provides the opportunity to record and track patient information and view past treatment details.
Appointment Tracking: Easily organises appointments between the patient and the doctor for treatment processes.
Multilingual Support: It offers multiple language options to communicate effectively with international patients.
Contact and Communication History: All communications with patients are recorded and provides easy access to the past.
Treatment Planning: It offers the opportunity to create appropriate treatment packages for the patient and manage these processes.
Data Analytics and Reporting: It helps to make strategic decisions by providing analytical information such as patient satisfaction, treatment success and revenue reports.
Security and Privacy: It provides advanced security protocols for the protection of patient data and compliance with legal regulations such as GDPR.
The use of Medical Tourism CRM systems to provide a competitive advantage in health tourism plays a critical role in increasing customer satisfaction and improving operational efficiency.
These systems make it possible to provide personalised service by collecting patients’ needs, preferences and past medical records in a central database.
At the same time, by analysing customer satisfaction surveys, contact history and feedback, healthcare organisations can better understand their customers’ expectations and develop solutions accordingly.
Medical Tourism CRM significantly simplifies patient management processes by digitally organising and automating them. Firstly, it securely stores patient information on a centralised platform, speeding up data access and reducing the risk of errors.
Thanks to the automation of processes such as appointment scheduling, treatment processes and payment processing, it saves time for both patients and healthcare providers. In addition, CRM systems have features such as recommending treatment options tailored to patients’ needs, ensuring communication follow-up and increasing patient satisfaction.
Customisable reporting and analysis tools support managers in their decision-making processes.
Patient Data Management:
Secure storage of patients personal information, medical history and special needs. Personalisation of services by creating patient profiles.
Appointment and Scheduling:
Creating and managing appointment schedules for medical services. Coordination of patients’ travel, accommodation and treatment programmes.
Communication and Support Services:
24/7 customer support line and multilingual communication. Patient counselling before and after treatment (e.g. information about the process, answering questions).
Treatment Process Tracking:
Monitoring the treatment processes of patients and recording developments. Organising follow-up programmes after treatment.
Feedback and Satisfaction Management:
Collecting and analysing patients’ feedback after service. Making arrangements to increase patient satisfaction.
Analytics and Reporting:
Analysing data such as patient traffic, service performance and financial status with CRM software. Creating detailed reports for strategic decisions.
Our priority is to meet the needs and expectations of our customers.
At Dmax Health, we would like to share the success we have achieved in medical tourism by using “mez eSoft CRM.” Thanks to this platform, we effectively manage the leads and forms we obtain through Facebook and AdWords.
D-MAX Health
Medical Tourism Agency
Hello, I am Prof. Dr. Abdullah Armağan. After we started using the mez eSoft CRM system, I observed a notable increase in efficiency in my clinic. The system offers user-friendly features that make my work easier, especially in calendar management and patient follow-up.
Prof. Dr. Abdullah Armağan
Urology Specialist
The system allows me to record in detail the information of patients added manually and access this data easily. It also greatly simplifies appointment planning, helping me organize operations in my clinic more effectively.
Doç. Dr. Erdem Güven
Aesthetic and Plastic Surgery Specialist
I’d like to share a few words about the services provided through the mez eSoft CRM system. This platform enables effective work on business processes and projects. We have a smooth experience in critical areas such as report tracking, calendar management, and monitoring patients coming from ads.
Op. Dr. Gokhan Serbes
Neurosurgery Specialist
Hello, I am Prof. Dr. Sevim Çakmak. Thanks to the mez eSoft CRM system, I can communicate with my patients more effectively and organize my clinical workflows. It also helps me track prospective patients from advertising campaigns more efficiently, allowing me to optimize my business processes.
Prof. Dr. Sevim Çakmak
Ophthalmology Specialist
The patient registration feature helps me make my workflows simpler and more efficient. For this reason, I prefer the mez eSoft CRM system to strengthen patient relationships and manage my general surgery practice more professionally.
Prof. Dr. Adem Dervişoğlu
General Surgery Specialist
Through Google Ads and Facebook campaigns, we can securely store prospective student leads in mez eSoft CRM. The system gives us great flexibility with its ability to categorize applications as thesis or non-thesis.
BBD Akademi
Barış Buğra Demir
Hello, I am Prof. Dr. Adalet Demir. Managing my thoracic surgery practice with the “mez eSoft CRM” system has been an incredible experience. For me, this platform is more than just a patient tracking system; it has become a powerful tool that helps me build a more interactive and personal relationship with my patients.
Prof. Dr. Adalet Demir
Thoracic Surgery Specialist
By tracking the leads and forms we obtain through Google Ads and Facebook within mez eSoft CRM, we manage our business processes more effectively. The system allows us to store patient contact information securely and makes it easy to reconnect with older data.
First Class Esthetic
Medical Tourism Agency
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