Reporting and Analytics
mez eSoft CRM Reporting and Analysis feature is a powerful tool for companies to monitor their business processes, evaluate their performance and help them make strategic decisions. This feature collects, analyzes and visually presents a variety of data, allowing companies to make more informed decisions.
mez eSoft Reporting Feature
Form data received from customers is collected and saved through form fields on the CRM system. This data can then be used in reporting and analysis processes. For example, visitors who fill out the contact form on a company’s website have their information recorded in the CRM system, which can then be used to create customer profiles or target marketing campaigns. In the same way, it is also possible to check how many of the forms resulted in a response.
Issues such as task completion and analysis of customer service are also important in the reporting and analysis processes. The task management feature in mez eSoft CRM allows employees to track the extent to which they have completed set tasks. This data can be used to optimize the company’s business processes and increase efficiency. Likewise, analyzing the service provided to the customer is important for measuring customer satisfaction and improving service quality. Tools such as customer feedback and satisfaction surveys on the CRM system enable these analyses to be performed and the results reported.
The Reporting and Analysis feature helps companies monitor customer data and optimize business processes. From customer form data to task completion analysis, this feature can be used in a wide range of areas, so that companies can be managed more effectively.
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Features We Offer to Our Customers
mez eSoft CRM system has the most useful panel serving the entire industry.
Form Management
Ensuring that the lead data received through form management is transferred and displayed at the client management.
Client Management
In client management, incoming client information is verified, distributed to roles and gets organised.
Customer Management
Managing interactions with potential customers and maintaining one-to-one contact with them
Role Management
With role management, selecting the fields that each user can view and providing role-specific task definitions.
Task Management
With task management, defining user-specific tasks, determining and tracking their duration and task priority given.
Reporting and Analysis
Follow-up of campaigns, follow-up of financial income and expenses, company analysis.