CRM integration is the process of combining a business’ existing software systems with customer relationship management (CRM) software. This integration allows to manage customer data more effectively and improve information sharing between sales, marketing and customer service teams.
Thanks to CRM integration, data such as customer interactions, sales opportunities and support requests are collected on a single platform, helping to make faster and more accurate decisions. It also increases operational efficiency, reduces manual processes and provides a more personalised customer experience.
CRM integration is a process that helps businesses manage customer relationships more effectively. This integration facilitates data sharing between different software and systems and collects customer information in a centralised area.
In this way, communication between departments such as sales, marketing and customer service is strengthened, customer demands are met faster and customer experience is improved. In addition, CRM integration allows businesses to make more informed decisions by ensuring that data is accurate and up-to-date.
CRM integration is a powerful tool that helps businesses manage customer relationships more efficiently. Integration of a CRM (Customer Relationship Management) system facilitates data sharing and improves customer-oriented services of businesses.
Here are the main benefits of CRM integration for businesses:
Efficient Data Management: Thanks to CRM integration, customer data is collected in a centralised system and can be shared quickly between all departments, thus eliminating problems such as data loss or re-entry.
Improvement in Customer Relations: Businesses can better analyse customer behaviour and increase customer satisfaction by offering personalised services.
Time Saving: CRM integration allows employees to work more efficiently by reducing manual data entry and processes.
Ease of Communication: All communication processes with the customer can be tracked on a single platform, which speeds up business processes.
Improvement of Sales Processes: Integrated CRM systems provide the sales team with quick access to customer information, making it possible to create better opportunities and optimise sales processes.
Analysis and Reporting: Thanks to CRM integration, businesses can develop the right strategies and create performance reports by analysing customer data.
Customer Loyalty: Thanks to personalised experiences and effective follow-up, customer loyalty is strengthened and long-term relationships with the business are established.
CRM integration increases efficiency by improving the business processes of businesses. Thanks to this integration, customer data is collected and analysed in a central system, which enables faster and more accurate decisions to be made. In addition, customer relationship management processes are automated and time losses are prevented.
Information flows between departments such as sales, marketing and customer services, which strengthens cooperation and coordination. CRM integration also increases customer satisfaction, provides more personalised service and increases the competitiveness of the business.
Our priority is to meet the needs and expectations of our customers.
At Dmax Health, we would like to share the success we have achieved in medical tourism by using “mez eSoft CRM.” Thanks to this platform, we effectively manage the leads and forms we obtain through Facebook and AdWords.
D-MAX Health
Medical Tourism Agency
Hello, I am Prof. Dr. Abdullah Armağan. After we started using the mez eSoft CRM system, I observed a notable increase in efficiency in my clinic. The system offers user-friendly features that make my work easier, especially in calendar management and patient follow-up.
Prof. Dr. Abdullah Armağan
Urology Specialist
The system allows me to record in detail the information of patients added manually and access this data easily. It also greatly simplifies appointment planning, helping me organize operations in my clinic more effectively.
Doç. Dr. Erdem Güven
Aesthetic and Plastic Surgery Specialist
I’d like to share a few words about the services provided through the mez eSoft CRM system. This platform enables effective work on business processes and projects. We have a smooth experience in critical areas such as report tracking, calendar management, and monitoring patients coming from ads.
Op. Dr. Gokhan Serbes
Neurosurgery Specialist
Hello, I am Prof. Dr. Sevim Çakmak. Thanks to the mez eSoft CRM system, I can communicate with my patients more effectively and organize my clinical workflows. It also helps me track prospective patients from advertising campaigns more efficiently, allowing me to optimize my business processes.
Prof. Dr. Sevim Çakmak
Ophthalmology Specialist
The patient registration feature helps me make my workflows simpler and more efficient. For this reason, I prefer the mez eSoft CRM system to strengthen patient relationships and manage my general surgery practice more professionally.
Prof. Dr. Adem Dervişoğlu
General Surgery Specialist
Through Google Ads and Facebook campaigns, we can securely store prospective student leads in mez eSoft CRM. The system gives us great flexibility with its ability to categorize applications as thesis or non-thesis.
BBD Akademi
Barış Buğra Demir
Hello, I am Prof. Dr. Adalet Demir. Managing my thoracic surgery practice with the “mez eSoft CRM” system has been an incredible experience. For me, this platform is more than just a patient tracking system; it has become a powerful tool that helps me build a more interactive and personal relationship with my patients.
Prof. Dr. Adalet Demir
Thoracic Surgery Specialist
By tracking the leads and forms we obtain through Google Ads and Facebook within mez eSoft CRM, we manage our business processes more effectively. The system allows us to store patient contact information securely and makes it easy to reconnect with older data.
First Class Esthetic
Medical Tourism Agency
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