Patient tracking program is a software system that digitally stores and updates all patient information, from birth to treatment, from examinations to laboratory results, and makes it available to authorized personnel when necessary.
Modern patient tracking solutions can integrate with laboratory information systems (LIS), imaging archive systems (PACS), pharmacy automation, and financial management software.
With these programs, test results, radiology images, and prescriptions are automatically added to the patient’s file. Data sharing between clinics is ensured through a secure channel, making it easy to access existing patient data even when patients return from another healthcare facility.
Patient tracking programs also integrate appointment management by receiving patient requests through an online form or call center and automatically processing them into the physician’s calendar.
Necessary reminders are sent via SMS or email, reducing the rate of missed appointments. Schedule conflicts are prevented, and the waiting room crowd is balanced. As a result, both patient satisfaction increases and the workload of clinic staff is balanced.
Hospital management must monitor patient flow, bed capacity, physician-appointment ratios, and financial performance. Patient tracking software reports these performance indicators in real time; it provides the board of directors with detailed statistics, charts, and financial tables. Thus, resource allocation, staff planning, and investment decisions are made based on data. In addition, the system can be quickly adapted for emergency planning or epidemic scenarios.
Since patient tracking programs process patients’ personal and health data, they must strictly comply with both national and international regulations. In Turkey, KVKK; in Europe, GDPR; and in the United States, HIPAA are regulatory frameworks that impose specific requirements and audits on data processors.
Software developers are responsible for integrating the disclosure texts, consent forms, and deletion policies required by these laws into the system, conducting regular audits, and providing critical security updates on time. In this way, both legal risks are minimized and patient trust is maintained.
The confidentiality and integrity of patient information are among the most critical aspects of healthcare services. In patient tracking software, data security is ensured through strong encryption methods, two-factor authentication, defined access roles, regular backups, and firewalls. In addition, the processing and storage of personal data are carried out in compliance with KVKK (Personal Data Protection Law) and international standards such as HIPAA. In this way, both patient rights are respected and data breaches are prevented.
Yes, most modern patient management programs are mobile-friendly. You can access patient information and easily manage appointments with tablets and smartphones. This allows physicians and staff to quickly perform tasks outside the clinic.
AI-based CRM systems can offer many benefits for small and medium-sized businesses, helping them manage customer relationships more effectively.
Yes, patient management programs are ideal not only for large hospitals but also for small clinics. They significantly alleviate workload, especially for clinics that need to keep track of appointments, reports, and patient records organized. Easy-to-use interfaces allow for quick adoption.
Many patient management programs include an inventory tracking module. This feature allows you to instantly monitor medication, consumable, and medical device inventory and receive automatic alerts for shortages. This allows for more controlled and organized supply management.
Our priority is to meet the needs and expectations of our customers.
At Dmax Health, we would like to share the success we have achieved in medical tourism by using “mez eSoft CRM.” Thanks to this platform, we effectively manage the leads and forms we obtain through Facebook and AdWords.
D-MAX Health
Medical Tourism Agency
Hello, I am Prof. Dr. Abdullah Armağan. After we started using the mez eSoft CRM system, I observed a notable increase in efficiency in my clinic. The system offers user-friendly features that make my work easier, especially in calendar management and patient follow-up.
Prof. Dr. Abdullah Armağan
Urology Specialist
The system allows me to record in detail the information of patients added manually and access this data easily. It also greatly simplifies appointment planning, helping me organize operations in my clinic more effectively.
Doç. Dr. Erdem Güven
Aesthetic and Plastic Surgery Specialist
I’d like to share a few words about the services provided through the mez eSoft CRM system. This platform enables effective work on business processes and projects. We have a smooth experience in critical areas such as report tracking, calendar management, and monitoring patients coming from ads.
Op. Dr. Gokhan Serbes
Neurosurgery Specialist
Hello, I am Prof. Dr. Sevim Çakmak. Thanks to the mez eSoft CRM system, I can communicate with my patients more effectively and organize my clinical workflows. It also helps me track prospective patients from advertising campaigns more efficiently, allowing me to optimize my business processes.
Prof. Dr. Sevim Çakmak
Ophthalmology Specialist
The patient registration feature helps me make my workflows simpler and more efficient. For this reason, I prefer the mez eSoft CRM system to strengthen patient relationships and manage my general surgery practice more professionally.
Prof. Dr. Adem Dervişoğlu
General Surgery Specialist
Through Google Ads and Facebook campaigns, we can securely store prospective student leads in mez eSoft CRM. The system gives us great flexibility with its ability to categorize applications as thesis or non-thesis.
BBD Akademi
Barış Buğra Demir
Hello, I am Prof. Dr. Adalet Demir. Managing my thoracic surgery practice with the “mez eSoft CRM” system has been an incredible experience. For me, this platform is more than just a patient tracking system; it has become a powerful tool that helps me build a more interactive and personal relationship with my patients.
Prof. Dr. Adalet Demir
Thoracic Surgery Specialist
By tracking the leads and forms we obtain through Google Ads and Facebook within mez eSoft CRM, we manage our business processes more effectively. The system allows us to store patient contact information securely and makes it easy to reconnect with older data.
First Class Esthetic
Medical Tourism Agency
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